Privacy Policy

Your privacy is critically important to us. At Fabric, we have a few fundamental principles regarding user data.

1. Information We Collect

We collect various types of information to provide and improve our services.

Identity & Access Information

When you sign up for Fabric, we ask for identifying information such as your name, email address, and company details. For contractors, we may also collect:

• Professional license numbers
• Insurance policy information
• Business entity documentation
• Tax identification numbers (for payment processing)

Financial Information

To enable milestone payment features, we collect bank account information. This data is transmitted directly to our banking partners via secure encryption and is never stored in plain text on our servers.

Project & Usage Data

We collect information about how you use Fabric, including:

• Projects you create or participate in
• Bids submitted or received
• Messages sent through the platform
• Documents uploaded (contracts, photos, lien waivers)
• Analytics on feature usage and performance metrics

2. How We Use Information

We use the information we collect to provide our Services to you. For example, we use your information to:

• Create and maintain your account
• Process payments and generate statutory lien waivers
• Verify your identity and professional license status
• Match contractors with appropriate projects
• Send you legal notices and updates about your projects
• Provide customer support and troubleshooting
• Improve our Services through analytics and feature development
• Detect and prevent fraud, abuse, or illegal activity

3. Sharing Information

We do not sell your private personal information. We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

Project Partners

If you are a Subcontractor, limited information (Licensed Name, Insurance Status, Verification Badge) is shared with the General Contractor you are working with to ensure compliance and trust.

Service Providers

We share information with third-party service providers who help us:

• Banking Partners: For escrow and payment processing
• Identity Verification: For license and background checks
• Cloud Infrastructure: For hosting and data storage
• Email Services: For transactional notifications

Legal Requests

We may disclose information about you in response to a subpoena, court order, or other governmental request. We will notify you when possible.

4. Data Security

We take security seriously and implement industry-standard protections:

• Encryption: All data in transit uses TLS 1.3. Data at rest is encrypted using AES-256.
• Access Control: Role-based access control (RBAC) ensures only authorized personnel can access customer data.
• Monitoring: 24/7 security monitoring and intrusion detection systems.
• Compliance: SOC 2 Type II certified infrastructure.

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Delete your account and data (subject to legal retention requirements)
• Export your data in a portable format
• Opt-out of marketing communications

To exercise these rights, please contact us at privacy@fabric.build.

6. Cookies & Tracking

We use cookies and similar technologies to improve your experience:

• Essential Cookies: Required for authentication and security
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings (dark mode, language)

You can control cookies through your browser settings. Note that disabling essential cookies may affect functionality.

7. Children's Privacy

Fabric is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice in the application. Your continued use after changes indicates acceptance.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: